FAQ's
To save you some time, we've put together a collection of our most commonly asked questions.
Products
Are your boots authentic?
All products sold by The Boot Chef are genuine items sourced through established retail and distribution channels and supplied in original manufacturer packaging.
The Boot Chef Football is an authorised retail partner for selected brands, including Mizuno, Joma, TLSS, Lotto, Umbro, Reusch and WeFoot. These products are sourced directly from the brands.
We also retail genuine products from other leading football brands, Nike, adidas, Puma and ASICS. Where we are not an official or authorised retail partner, products are sourced from licensed distributors or established retail channels and are sold in original manufacturer packaging.
All brand names, trademarks and logos remain the property of their respective owners and are used solely for product identification purposes.
Are your boots brand new?
Yes. Unless stated otherwise in the product description, all products are brand new in their original box.
Shipping & Returns
How fast will my order be shipped?
All of our stock is in hand and ready to ship out of Adelaide, South Australia. We do our best to ship all orders within 1-2 business days.
After dispatch, 3-7 business days for standard and 1-3 business days for express.
How much does shipping cost?
$10 for standard and $15 for express.
How can I track my order?
When your pair is dispatched, we send you an email update which includes your tracking number. Can't find it? Send us a message and we'll find it for you.
Do you offer returns and refunds?
Yes. We accept returns within 30 days of your order date provided the product/s are still in 100% brand new condition in original packaging. Please read our Terms and Conditions and Return Policy before ordering.
Orders
Can I amend or cancel my order?
We can swap your order for a different size, cancel your order, or change your shipping address before it is dispatched. If you made a mistake, get in contact with us ASAP to ensure we can make the changes in time.
Do you price match?
Sometimes. We're unable to price match on a number of our products, but always feel free to get in touch and ask.
We will often price match if the pair is from a reputable retailer in an identical size and not on 'final sale'.
What payment methods do you accept?
We accept all major credit cards, Apple Pay and Paypal.
Can I pick up my order in person?
Unfortunately, no. We currently operate exclusively online, so shipping is our only method of delivery.