Shipping policy

1.       ORDERING - Last Updated: 20/04/2026

1.1.    Customers are responsible for entering accurate and complete information when placing an order. The Boot Chef will not be liable for lost or undelivered packages due to inaccurate and incomplete shipping or billing information.

1.2.    Prices and availability of listed goods are subject to change without notice.

1.3.    Payment must be made in full at the time of ordering.

2.       SHIPPING AND DELIVERY

2.1.    Orders are typically fulfilled, and dispatched with Australia Post within 1–5 business days of ordering. Some orders may take longer to dispatch.

2.2.    For orders requiring international shipping, the liability is wholly on the customer/receiver of the goods to pay customs, duties, or any additional taxes associated with the shipment.

2.3.    We are not responsible or liable for delays caused by third party carriers or customs.

3.       ORDER CANCELLATION

3.1.    We reserve the right to refuse service to any user, person or business, and reserve the right to cancel an order at any time without explanation. Refusal of service or order cancellation may be due to, but not limited to:

-          Unavailability of listed goods

-          Error in listed sale price of goods

-          Error in final sale price of goods

-          Unauthorised use of discount/promotional code

-          Error in description of goods

3.2.    All cancelled orders are entitled to a full refund. All refunds are processed directly to the original payment method used for the order, and funds will usually be received/become available within 2-7 business days.